When hiring a heating and cooling technician for your home, you want to know you’re receiving the best customer service possible. The best HVAC companies are committed to working with their clients to find the most effective and quickest solutions to their problems. Knowing what good HVAC customer service looks like can help you choose the best contractor for the job. Professional technicians:
- Don't give false promises. If they’re unable to fix the issue, they are honest enough to tell you.
- Use common courtesies like “thank you” and "you're welcome" during their interactions with you. They greet and address you by the proper title. They do this in all communications, whether verbal or written.
- Listen without interrupting when you voice your concerns.
- Make an effort to smile.
- Are empathetic. They can put themselves in your place and understand the issue from your point of view.
- Ask if there is anything else they can do to help you once the initial problem has been fixed.
- Go the extra mile for their customers by offering additional services or products.
- Have a solution for the problem and are able to fix it quickly.
Excellent HVAC customer service is what sets great companies apart from mediocre ones. Hartman Brothers Heating & Air Conditioning has been providing expert service to the Fort Wayne area since 1963. Contact us today.
Our goal is to help educate our customers in New Haven, Indiana and surrounding Fort Wayne area about energy and home comfort issues (specific to HVAC systems). For more information about HVAC customer service and other HVAC topics, download our free Home Comfort Resource guide.
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