★ ★ ★ ★ ★
"I had an excellent experience with Hartman Brothers from start to finish. After dealing with an incomplete and frustrating repair from Peterman Brothers, Hartman Brothers was a breath of fresh air. Their technician spent several hours thoroughly troubleshooting my tankless water heater, walking through the issues clearly and professionally. There was no upselling, no pressure, and no shortcuts—just honest, methodical work.
Based on their findings, I chose to upgrade to a new tankless water heater, and the decision was entirely mine. At no point did they try to push a sale or steer me toward anything unnecessary. The installation was clean, the communication was excellent, and the entire process felt transparent and trustworthy.
It’s clear why they have such a strong reputation in the Fort Wayne area. Their professionalism, responsiveness, and genuine customer‑first approach really stand out. I’m very happy with the new system and with the service I received.
"
— Cory T.
(Google Review)
★ ★ ★ ★ ★
"Josh was very pleasant. He explained what happened with my Furnace in the cold weather and why it happened. He had the Furnace working again quickly."
— Lisa B.
(Google Review)
★ ★ ★ ★ ★
"Great service, as usual. Ked was prompt and he is very experienced and knowledgeable."
— Gene F.
(Google Review)
★ ★ ★ ★ ★
"Same good service over several years. Because Hartman's takes care of my furnace every year, there were no problems."
— James C.
(Google Review)
★ ★ ★ ★ ★
"Tech was polite, professional, knowledgeable and worked quickly to resolve the issue with my furnace. I inquired about the root cause of this recurring problem and he kindly explained what was occurring to prevent the furnace from igniting, and what he had done to resolve the current issue, which I appreciated very much! As always, I remain a happy Hartman Bros. customer!"
— Judith Vincenski
(Google Review)
★ ★ ★ ★ ★
"Ked did a good job on both the furnace inspection and the Aprilaire humidifier installation. Knowledgeable and courteous."
— Bob
(Google Review)
★ ★ ★ ★ ★
"Caleb went above and beyond in listening to our problem and delivering exceptional service. He was meticulous in his work and extremely thorough. Based on first impressions, we believe Hartman Brothers will be our HVAC provider moving forward."
— Gary S.
(Google Review)
★ ★ ★ ★ ★
"The service was great as always. The 2 men who came to install my new furnace were very professional and took the time to explain what they were doing and showed me what the problem was with my old furnace. Thanks Mr Hartman for coming up North and for having a great crew."
— Sandra M.
(Google Review)
Picking a quality HVAC business for your home from the long list of possibilities might seem like an annoyance, but it's really not. Just remember that there are certain customer service elements that must be fulfilled and you're already on your way. Which elements are we referring to? Here are the most important, as far as we're concerned:
It can be difficult to choose the right HVAC company for the services you need. You may not be sure which criteria to base your decision for choosing a reputable company or even how to compare services offered. Plus, you may not know the services you actually need, whether a simple tune up, a repair, or possibly a 
When hiring a heating and cooling technician for your home, you want to know you’re receiving the best customer service possible. The 